You should contact the Haldimand County Satellite office in your area, ie. Dunnville, Cayuga, Caledonia, etc. during business hours (8:30 a.m. to 4:30 p.m.). Please see Haldimand County Satellite Offices for contact information. Please provide the Customer Service Representative with the exact location of the pothole or hazard so the appropriate action can be taken.
Have a licensed automotive mechanic inspect the damage. Do not continue to drive your vehicle if it is not operating properly. Notify the County of the exact location of the accident so that any needed repair work can be carried out.
You should contact your insurance company for assistance. If your insurance company pays for your vehicle’s repairs it will attempt to recover the amount of the claim from anyone they think was responsible for the damage. If you want to claim directly against the County, please follow the procedures, Making A Claim, outlined on the County’s website.
Watermains run underneath the roadway and supply fresh water to the private services connected to it.
A private service brings water from the watermain to your building. It is the property owner’s responsibility.
Protect your property from further damage. If there is any chance of electrical hazards, contact your hydro provider immediately. Keep any damaged property for inspection.
Yes. Many insurance policies cover repairing or replacing water damaged property as the result of a public watermain break. This is the quickest way to recover costs and have repairs made. Your insurer can provide full details.
If you wish to make a claim against the County, Making A Claim will provide the information necessary. Compensation will only be provided if the County is legally liable for the property damage.
Most sewer back-ups happen because the sewer lateral is plugged or requires maintenance. Sewer back-ups are also caused by unusually heavy rainfall levels, especially in the Spring when there is also water accumulating from melting snow.
The sewer lateral is a length of pipe that runs from your building to the County sewer line. Maintenance and repairs to the sewer lateral from the property line to the property are the responsibility of the property owner.
A professional contractor is usually required. Be sure to protect your property from further damage and keep any damaged property for inspection.
Yes. Many insurance policies cover sewage back-up cleanup and the cost of repairing or replacing damaged property. Your insurer can provide further details.
If you want to claim directly against the County, please refer to Making A Claim for assistance.
Write down the details of when and how the damage occurred as well as who was doing the construction work. Haldimand County requires that all their contractors carry insurance.
Yes. Your insurance policy may provide coverage from the damages you have incurred. Your insurers can pursue the party they deem responsible for the damage.
If you wish to make a claim to the County for property damage, please follow the instructions contained in Making A Claim. Document your damages with photographs, original invoices and bills of sale. Keep any damaged property for inspection.