For Residents

Collage 2

Water and Wastewater ManagementBackground Spacer 

For a Water/Wastewater related emergency (burst water pipe, damaged hydrant, leak/overflowing sewage line): 

During regular business hours (8:30 to 4:30) please call Haldimand County and speak to one of our Customer Service Representatives at 905-318-5932.

For After Hours Emergency call 1-888-849-7345.

For a Sewer Safety Inspection (SSI) or to arrange for a locate, please call Ontario One Call at 1-800-400-2255.

Cross Bore Information from Union Gas 

Cross bore clearance procedure 

Meter Head Replacement Project - Jarvis and Townsend  

There is a Meter Head Replacement Project underway in Jarvis and Townsend.  Haldimand County has contracted Master Meter Canada to complete this project on our behalf.   If you are a resident of either one of these communities, please call 1-888-227-2321 to schedule an appointment with a Master Meter technician to have your water meter head replaced.  The appointment will take approximately 10 minutes and your water will not need to be shut off.  Thank you for your assistance with this project!

Notice to Caledonia and Cayuga Residents 

As of November 2018, the City of Hamilton will begin adding orthophosphate into the municipal drinking water system as part of their Corrosion Control Program.

Orthophosphate Info Sheet


Button to Water and Wastewater Billing Information 

Water and Wastewater Management 

  • compliance with provincial drinking water standards (click here to see Water Quality Reports or the Quality Management System Operational Plan)
  • contract administration
  • maintenance and repair of water distribution system, including hydrants, valves, main breaks or leaks, swabbing and main flushing programs, water sampling for laboratory testing, locating underground piping
  • maintenance and repair of the water supply and treatment system including booster stations, reservoirs, treatment plant operations
  • maintenance and repair to the sanitary sewer system including sewer and lateral blockages, breaks, manhole repairs, TV inspection, flushing programs
  • installation and calibration of water meters


Bulk Water Depots

Haldimand County has three bulk water depots located throughout the County.  The depots provide hose connections for bulk water collection for business and personal use.  


Haldimand County Bulk Water Stations 



 Low Volume Dispenser
- quarter operated-

3" Hose Connection 

2" Hose Connection 


728 Main St. E., Dunnville






124 Main St. S.
Hagersville  (Entrance off of Concession 12)





1342 Haldimand Rd. 55, Jarvis





 An application for a bulk water account can be obtained at any County satellite office.  **Please note: tanks used for anything other than potable water are strictly prohibited.** 

Bulk Water Depot Instructions 


E-Flyer Program

Be the first to know!  Residents who are interested in receiving electronic updates on water outages and restrictions can register for the E-Flyer Program.  All you have to do is sign up on our subscription page!  Your e-mail address will be added to a mailing list through which we will provide information updates to participating residents.

NOTE: Your e-mail address will be kept private and confidential and is for Haldimand County use only.


User Fees

pdf_miniWater and Wastewater User Rates  

NOTE: Invoices unpaid 10 days following the due date will result in service disconnection and Bulk Water Account Re-Activation Fee.

Charges will be applied for NSF payments incurred, per the User Fee By-law. NSF payment resulting in an unpaid account 10 days following the invoice due date will result in service disconnection.


 User Fees  

NOTICE TO LAW OFFICES: Effective January 1, 2018, the fee for an Arrears Certificate changes from $15.30 to $15.50 and is HST Exempt.  (Per By-law No. 1878-17 Schedule C)


Wastewater Surcharge Rebate 

In case of a water leak where the water has not re-entered the sanitary sewer system, it is reasonable to consider a rebate for the wastewater portion of the bill, provided certain criteria is met. For more detailed information and the rebate form please download the Pdf IconWastewater Consumption Charge Rebate information sheet.


Water and Wastewater Permit Applications  

Pdf Icon Connection Permit Application 

Pdf Icon Demolition Disconnection Application 

 Pdf IconHauled Sewage Discharge Permit Application 

Backflow Prevention Program 

To aid in supplying safe, reliable drinking water to customers, Haldimand County has developed a Backflow Prevention Program.  The program aims to protect public health by strengthening by-law requirements, identifying cross-connections and isolating private water systems from the public waterworks through the installation of backflow prevention devices.  Under Haldimand County By-law 1420/14, all industrial, commercial, institutional and multi-residential properties (4 stories or higher) are required to have a backflow prevention device installed by a qualified professional.  In accordance with the by-law and the Ontario Building Code, any new or existing reduced pressure backflow preventers, double check valves and pressure vacuum breakers are required to be inspected and tested by a qualified tester upon  installation, when cleaned, repaired or relocated and annually thereafter.  No person shall remove any cross connection control or backflow prevention device without the permission of Haldimand County.  Please review the guides below to see what steps are needed to be in compliance with the by-law.

Pdf Icon Authorized Functions List ; Pdf Icon Backflow Program Annual Inspection ; Pdf Icon Backflow Test Report ; Pdf Icon Backflow Test Tag ; Pdf Icon Cross Connection Control Survey 

Interior Footer

©Copyright 2001 - 2015, the Corporation of Haldimand County.